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Duties and Responsibilities: 1. 監(jiān)督并指導(dǎo)訂單專員，確保工作分配合理、準(zhǔn)確無誤，并促進(jìn)其專業(yè)發(fā)展。 Supervise and mentor order specialists, ensuring workload distribution, accuracy, and professional development. 2. 監(jiān)督從創(chuàng)建到交付的整個(gè)采購(gòu)訂單生命周期，確保符合公司政策和國(guó)際貿(mào)易法規(guī)。 Oversee the entire purchase order lifecycle, from creation to delivery, ensuring compliance with company policies and international trade regulations. 3. 持續(xù)審查并改進(jìn)采購(gòu)流程，包括安全庫(kù)存管理和ERP數(shù)據(jù)完整性。 Continuously review and improve procurement processes, including safety stock management and ERP data integrity. 4. 處理與海外工廠的價(jià)格咨詢、交期確認(rèn)并提供談判支持。 Handle price inquiries, lead time confirmation, and negotiation support with overseas factories. 5. 監(jiān)控和跟蹤訂單交貨時(shí)間，在ERP系統(tǒng)中更新準(zhǔn)確的預(yù)計(jì)到貨時(shí)間，并主動(dòng)將計(jì)劃變更傳達(dá)給內(nèi)部相關(guān)方。 Monitor and track order delivery timelines, update ERP systems with accurate ETAs, and proactively communicate schedule changes to internal stakeholders. 6. 通過與工廠緊密協(xié)調(diào)并根據(jù)客戶或銷售需求調(diào)整運(yùn)輸方式，確保準(zhǔn)時(shí)交貨。 Ensure on-time delivery by coordinating closely with factories and adjusting shipping methods based on customer or sales requirements. 7. 管理采購(gòu)相關(guān)文件，包括發(fā)票、信用證操作和記錄歸檔。 Manage procurement-related documentation, including invoices, LC operations, and records archiving. 8. 與銷售和客戶服務(wù)團(tuán)隊(duì)緊密合作，使采購(gòu)計(jì)劃與銷售預(yù)測(cè)及客戶需求保持一致。 Partner closely with Sales and Customer Service teams to align procurement plans with sales forecasts and customer demands. 9. 提供及時(shí)準(zhǔn)確的下單狀態(tài)更新，以支持銷售承諾和客戶滿意度。 Provide timely and accurate order status updates to support sales commitments and customer satisfaction. 10. 作為解決影響客戶訂單的交貨或供應(yīng)問題的關(guān)鍵聯(lián)系人。 Act as a key point of contact for troubleshooting delivery or supply issues affecting customer orders. 11. 維護(hù)并優(yōu)化安全庫(kù)存系統(tǒng)，以平衡庫(kù)存水平與服務(wù)目標(biāo)。 Maintain and enhance the safety stock system to balance inventory levels and service goals. Knowledge, Skills and Abilities: 1. 具備高度的誠(chéng)信意識(shí)，并恪守商業(yè)信息的保密要求。 High level of integrity and commitment to maintaining confidentiality of business information. 2. 出色的分析與問題解決能力，擅長(zhǎng)流程優(yōu)化、數(shù)據(jù)分析和風(fēng)險(xiǎn)管理。 Strong analytical and problem-solving capabilities, with expertise in process optimization, data analysis, and risk management. 3. 具備優(yōu)秀的溝通、談判和跨部門協(xié)作能力，堅(jiān)持以客戶為中心。 Excellent communication, negotiation, and cross-functional collaboration skills, with a customer-focused mindset. 4. 對(duì)機(jī)械產(chǎn)品、生產(chǎn)工藝及端到端供應(yīng)鏈管理有扎實(shí)的理解。 Solid understanding of mechanical products, manufacturing processes, and end-to-end supply chain management. 5. 熟練的英語讀寫及口語能力者優(yōu)先。 Proficient in English (written and spoken) is preferred. 6. 展現(xiàn)出優(yōu)秀的信息收集、整合與洞察生成能力。 Demonstrated ability in information gathering, synthesis, and insight generation. Qualifications, Training, and Experience: 1. 供應(yīng)鏈管理或工程類相關(guān)專業(yè)本科及以上學(xué)歷； Supply chain management or engineering-related major, bachelor's degree or above. 2. 擁有超過8年外企或上市企業(yè)客戶服務(wù)或供應(yīng)鏈從業(yè)背景，其中包括至少3年團(tuán)隊(duì)管理經(jīng)驗(yàn)； Over 8 years of experience in customer service or supply chain within multinational or listed companies, including at least 3 years of team management experience. 3. 熟練運(yùn)用CRM、ERP（尤其是SAP）系統(tǒng)以支持日常業(yè)務(wù)流程。 Proficient in utilizing CRM and ERP systems, particularly SAP, to support daily business operations.